Log into your account on www.grimaudparis.com and select navigate to past orders to find your purchase history receipts. You can also directly contact us at support@grimaudparis.com
To cancel or change your order, please contact us at support@grimaudparis.com com within one hour of placing the order. Requests received after one hour are not guaranteed cancellation prior to shipment.
To view our privacy policy, please visit https://grimaudparis.com/privacy-policy
We are sorry to hear that and will be happy to connect with you via support@grimaudparis.com
You can email us directly at, support@grimaudparis.com
Customer Service is available Monday through Friday from 9:00 AM to 6:00 PM (US EST).
We will gladly accept returns or exchanges for any unopened decks purchased on grimaudparis.com within 60 days of purchase. Buyer is responsible for return shipping. If you would like to return or exchange a product, contact us directly at support@grimaudparis.com for further assistance.
We currently offer free, economy shipping on all orders.
Standard delivers in 2-5 business days.
Orders placed after 2pm EST or on Saturday and Sunday will be processes the next business day.
We currently only offer the product in France, The United Kingdom, and The United States.
Shipping cost is calculated based on actual rates to your area.
If we do not currently offer shipping to your area, please reach out to us so we can investigate how to bring our products to your area.
Our logistics provider has facilities in each country where the product is available and processes customers’ orders Monday - Friday. Orders placed after 2pm EST or on Saturday and Sunday will be processed the next business day.
You can view your order history and easily reorder products. If you order as a guest your order information will only be sent via email.
You can cancel an order if it has not already been processed for shipping. If you order as a guest you will need to email support@grimaudparis.com to cancel an order.
You can change saved credit cards used for payment. If your order as a guest your payment information is not saved.